Swope Health Services

As a federally qualified Health center (fqhc) serving Kansas city and the surrounding bistate community, Swope Health Services (shs) served over 44,000 unique patients and patients received over 230,000 visits to all patients in 2022. Accredited by the joint commission and the commission on accreditation of rehabilitation facilities, shs operates a full-service clinic in Kansas city, Missouri, plus Missouri satellite clinics in belton, independence, hickman mills, northland and maple woods, and two clinics in wyandotte county, Kansas. Shs operates two school-based satellite clinics at emmanuel family and child center and operation breakthrough, and operates mobile medical and dental units which visit schools, shelters and other outreach sites. The mobile dental unit delivers oral Health prevention Services to 89 locations. In 2022, shs acquired tenney pediatrics, adding a new pediatric clinic serving children in hickman mills. Close to half of shs's patients are african american, nearly a third are white and most of the remaining patients are hispanic/latinx or american indian/alaska native. We are experiencing growth in our hispanic/latinx patient populations at most locations, consistent with recent national census data. We have achieved level 3 primary care medical home (pcmh) recognition by the national committee for quality assurance (ncqa). In 2022, shs was recognized at the platinum level for the clinical quality award from the Missouri primary care association. In 2022, shs added teledentistry to our practice; this has expanded access to our patients by increasing the reach of our dentists and maximizing their clinical chair time. We also implemented new scheduling protocols and a new scheduling template which resulted in greater efficiency and more appointment availability. We implemented protected appointment slots for patients with a dental emergency. This was done in order to create opportunities for patients who are not best served by a walk-in appointment. For tooth pain appointments, we maintain a commitment to provide same-day treatment to resolve issues.shs's behavioral Health provided Services to more than 6,800 individuals in 2022. Those individuals received more than 120,000 visits, some which occurred on the same day. These Services include community support, individual and group therapy, medication assessment and management, substance use treatment, residential treatment, crisis intervention, and case management. These Services are available for ages 3 and over. Adults are also offered psychosocial rehabilitation, integrated treatment for substance use, opioid treatment, and employment Services. Shs was an integral partner in the rollout of Missouri's 988 emergency crisis line providing staffing, mobile response, and education and outreach. Shs's behavioral Health, medical and dental Services teams continue to improve our service integration. This has resulted in increased care coordination, resource attainment, and better patient outcomes. In 2022 we continued to provide Services in multiple ways in order to improve access to care. This includes telehealth with remote providers and the ability for individuals to receive care in their home using video and/or telephone. The majority of Services are now back to face-to-face, but we continue to offer multiple ways to receive care based on the preferences of the people served. Access to care remains a top priority as we look toward new models of service delivery, combining remote and on-site Services to meet the needs of clients. In 2022, shs assisted about 2,500 homeless patients with Health care, housing and other essential Services. Outreach Services provided 1,841 face-to-face homeless intake screenings in addition to hundreds of virtual screenings. Shs staff members are active in the homeless community and often visit shelters, community day centers, and homeless encampments to assess basic medical and behavioral needs of the homeless.